Get Local, Fuse Your Team & Find Gold

Get local, interacting with front line workers and find gold to fuse your team together? During our early years with Integra Telecom, when we first began to shoulder our way into the über-competitive communications market, the giants of the industry—like Verizon and...

Great Results Begin With R-E-S-P-E-C-T

When I first became a CEO (of Integra Telecom) I was terrified. As cofounder and newly minted chief executive officer, I was clearly in charge of the company, but I was intimidated by the workers—all nine of them. These frontline employees were hard-working, smart...

To Own Or Not To Own- The Crisis?

Fusing teams together requires leaders to challenge themselves with the question whether to own or not to own the crisis? Communicating with transparency, driving credibility, and nurturing trust defuse a crisis most effectively and help build the fusion process. The...