Thanksgiving & Leadership

Thanksgiving is uniquely American. Sadly most Americans (those 66% that the Gallup organization reports dread Monday morning) view Thanksgiving both as an opportunity to escape the drudgery of their work as well as an opportunity to be with family. Like most, I feel...

Who Owns The Crisis?

We were “under pressure from … the president (of the United States).” General Van Antwerp emphasized the national urgency toward the re-building New Orleans after Hurricane Katrina. However, “first we had to do a lot of restoring of the public trust.” In order to...

Get Local, Fuse Your Team & Find Gold

Get local, interacting with front line workers and find gold to fuse your team together? During our early years with Integra Telecom, when we first began to shoulder our way into the über-competitive communications market, the giants of the industry—like Verizon and...

Great Results Begin With R-E-S-P-E-C-T

When I first became a CEO (of Integra Telecom) I was terrified. As cofounder and newly minted chief executive officer, I was clearly in charge of the company, but I was intimidated by the workers—all nine of them. These frontline employees were hard-working, smart...