Navigating The “Friendly Fire” Crisis

I faced a tough decision: my friend the “rainmaker” or the Mission? That was the dilemma I encountered during the Great Recession, when it came to my attention that a good friend, who was also a top performer in our Seattle operation, was engaged in behavior that...

Who Owns The Crisis?

We were “under pressure from … the president (of the United States).” General Van Antwerp emphasized the national urgency toward the re-building New Orleans after Hurricane Katrina. However, “first we had to do a lot of restoring of the public trust.” In order to...