Press Room & Blog

Fusion Leadership Blog & Featured Articles

Navigating The “Friendly Fire” Crisis

I faced a tough decision: my friend the “rainmaker” or the Mission? That was the dilemma I encountered during the Great Recession, when it came to my attention that a good friend, who was also a top performer in our Seattle operation, was engaged in behavior that created a conflict of interest and who was also falsifying expense reports. The complexity of the situation increased because economic times were tough and this individual literally “moved the needle” in terms of driving results....

Who Owns The Crisis?

We were “under pressure from … the president (of the United States).” General Van Antwerp emphasized the national urgency toward the re-building New Orleans after Hurricane Katrina. However, “first we had to do a lot of restoring of the public trust.” In order to regain the public trust he and the Corps developed a mapping system where they could show evacuated residents their inundated house under the floodwaters from Hurricane Katrina. “Then they could push a button to see what [their house]...

Why Will Millennials Commit To Your Team?

Millennials (as the largest generation in today’s workforce) are powerful, and they are hungry! You’re organization and your career as a leader (or prospective leader) literally depends on your ability to satisfy this hunger. So what’s the cause of the insatiable millennial tummy rumble? According to Whitney Dailey, director of marketing and research at Cone Communications, millennials “see where they work as an extension of who they are,” citing a recent millennial-engagement survey by Cone...

Flipping The Percentages | Grateful For Support & Best Seller Recognition Six Months Running

Some 70% of the workforce in the United States hates their job, according to recent polls by the Gallop organization[1]. That’s more than two out of three people on this morning’s crowded subway or in that endless sea of cars that jams the freeways into our business centers across the country. These tens of millions of people are actively unhappy, finding little to no value in what they do for a living. They don’t fulfill the universal desire that all humans share: the need to find meaning in...

Thinking Globally, Acting Locally, and Finding Gold

During our early years with Integra Telecom, when we first began to shoulder our way into the über-competitive communications market, the giants of the industry—like Verizon and AT&T—employed a centralized service strategy, with large, monolithic call centers and huge, centralized provisioning operations. Even today, if you were to contact your cable company or your data company, you’d probably call an 800 number and, after considerable hold time, talk to somebody in a different part of...

Playing Defense Also Earns RESPECT & “FUSES” Your Team Together

As we all know, life on the job isn’t always warm and fuzzy, no matter what career you’re in. Some people can be . . . well, to be tame, let’s just say they can be less than pleasant. In addition to prioritizing her time with front line workers (like accompanying technicians into the field), Colleen Abdoulah, the CEO of WOW!, also listened in on customer calls from time to time. Once, she heard an exchange between one of WOW!’s call representatives and an abusive customer. “Our rep was doing...

R-E-S-P-E-C-T: How Building It Mutually Makes All The Difference

When I first became a CEO (of Integra Telecom) I was terrified. As cofounder and newly minted chief executive officer, I was clearly in charge of the company, but I was intimidated by the workers—all nine of them. These frontline employees were hard-working, smart people but, in part because of my own insecurities about not knowing how to relate to them or what they might think of me or how they might react to me being the boss, I was frightened. I was especially afraid of a man I’ll call...

Fusion Leadership & Servant Leadership: Who Serves Whom?

Fusion Leadership is not philanthropic. It’s about creating world-class results for your organization through fusing teams together around a shared cause or purpose, thereby helping others find meaning in their jobs. Many leaders have embraced servant leadership, a concept that has been around for a very long time but that was coined, famously, by Robert Greenleaf in a 1970 essay entitled “The Servant as Leader.” In it, Greenleaf wrote this: The servant-leader is servant first . . . It begins...

To Own or Not To Own- the Crisis?

Communicating with transparency, driving credibility, and nurturing trust defuse a crisis most effectively and help build the fusion process. The Fusion Leader assigns equal importance to celebrating the wins with the same degree of transparency, credibility, and commitment to trust. That means directing credit to the people who earned it, whoever they are. That means body-slamming another executive who attempts to take the accolades for himself or herself at the expense of the employees who...

Monday Morning Enthusiast: When The Cat’s Away…

The Ripple Effect: When a highly visible act or behavior that is talked about and retold many, many times, causing reverberations throughout an organization. Moments like these are, indeed, also good for business. In 2009, WOW! CEO Colleen Abdoulah received a three-page letter from a customer named Karen that praised WOW! but then went on to say that when the technician had come to her house to do the installation, her cat of ten years went missing. A couple of her neighbors told Karen that...

Featured Article | Recruiter.com Contributes to the Crisis!

“They spit at us,” General Robert Van Antwerp says, reflecting back on his and his team’s experience reaching out to devastated neighborhoods in New Orleans after Hurricane Katrina. Those saliva projectiles were clearly directed at the wrong person. Why would New...

Introducing ProFusion (by ProHabits)

In the past there have been many great thinkers in the area of personal growth at work, but until ProHabits there was no efficient method of delivery. Sure there were occasional seminars and books, but no way to integrate micro-actions at a company-wide level....

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