Press Room & Blog

Fusion Leadership Blog & Featured Articles

Playing Defense Also Earns RESPECT & “FUSES” Your Team Together

As we all know, life on the job isn’t always warm and fuzzy, no matter what career you’re in. Some people can be . . . well, to be tame, let’s just say they can be less than pleasant. In addition to prioritizing her time with front line workers (like accompanying technicians into the field), Colleen Abdoulah, the CEO of WOW!, also listened in on customer calls from time to time. Once, she heard an exchange between one of WOW!’s call representatives and an abusive customer. “Our rep was doing...

R-E-S-P-E-C-T: How Building It Mutually Makes All The Difference

When I first became a CEO (of Integra Telecom) I was terrified. As cofounder and newly minted chief executive officer, I was clearly in charge of the company, but I was intimidated by the workers—all nine of them. These frontline employees were hard-working, smart people but, in part because of my own insecurities about not knowing how to relate to them or what they might think of me or how they might react to me being the boss, I was frightened. I was especially afraid of a man I’ll call...

Fusion Leadership & Servant Leadership: Who Serves Whom?

Fusion Leadership is not philanthropic. It’s about creating world-class results for your organization through fusing teams together around a shared cause or purpose, thereby helping others find meaning in their jobs. Many leaders have embraced servant leadership, a concept that has been around for a very long time but that was coined, famously, by Robert Greenleaf in a 1970 essay entitled “The Servant as Leader.” In it, Greenleaf wrote this: The servant-leader is servant first . . . It begins...

To Own or Not To Own- the Crisis?

Communicating with transparency, driving credibility, and nurturing trust defuse a crisis most effectively and help build the fusion process. The Fusion Leader assigns equal importance to celebrating the wins with the same degree of transparency, credibility, and commitment to trust. That means directing credit to the people who earned it, whoever they are. That means body-slamming another executive who attempts to take the accolades for himself or herself at the expense of the employees who...

Monday Morning Enthusiast: When The Cat’s Away…

The Ripple Effect: When a highly visible act or behavior that is talked about and retold many, many times, causing reverberations throughout an organization. Moments like these are, indeed, also good for business. In 2009, WOW! CEO Colleen Abdoulah received a three-page letter from a customer named Karen that praised WOW! but then went on to say that when the technician had come to her house to do the installation, her cat of ten years went missing. A couple of her neighbors told Karen that...

All That Power, Change The World

Consider the Top-Down leadership model. The CEOs who embrace and practice within this power model are highly dynamic figures, seemingly bigger than life. When they walk into the room, they remove the oxygen–all the attention is focused on them. And they love it. They live for it. They approach leadership from the perspective that it’s their own sheer magnetism and their raw capacity to be brilliant and demanding that makes the company successful. Hollywood loves these power-model-loving...

@FusionLeader2B’s Thanksgiving Thoughts

Thanksgiving is uniquely American. Sadly most Americans (those 70% that the Gallup organization reports dread Monday morning) view Thanksgiving both as an opportunity to escape the drudgery of their work as well as an opportunity to be with family. Like most, I feel unbelievably fortunate for the blessings of my family and friends. Unlike many, I also feel fortunate for my work colleagues, those who have made my professional journey so rewarding. Here is to those who I am privileged to...

Fusion Leading For Good

Fusion Leadership is a journey. The road is lined with the distractions and temptations that arise with money and power. The ultimate destination—a place where the collective ego exists above or at least equal to your selfish ego—is difficult to attain, and I was not always successful. But the rewards we realize by taking steps toward serving the collective ego are undeniable. The high-functioning team at Integra Telecom transformed the telecommunications services industry and enhanced our...

Learning to Shut Up, Listen, and Adjust (Shared by Darrell Cavens, CEO of Zulily)

One challenge inherent in fusing a team together around a shared Mission (Fusion Leadership) surfaces when one of your team members processes information and generates ideas more slowly than you do, walks when you want to run, ruminates and digests when you want to gobble and go. In the early days of Zulily, when Darrell Cavens, CEO, was first getting the hyper-growth, on-line retailer off the ground, he noticed that one of his management team members constantly exhibited go-slow behavior,...

Congratulations- You’re the Owner; Now Here is Your Most Important Job

Congratulations, you just raised the venture capital, or perhaps secured those coveted franchise rights, or reached another milestone on your entrepreneur’s journey. Now it’s time to re-think your job description and focus on the most important key to your success: inspiring the following of those you need in order to make your Vision a reality! My founding Vision was to make Integra Telecom’s customer service experience the best in our industry, out-punching the heavyweights like Verizon and...

Millennials Drive A Key Leadership Trend in 2018 (HR.com)

Millennials [as the largest generation in today’s workforce] are powerful, and they are hungry! You’re organization and your career as a leader (or prospective leader) literally depends on your ability to satisfy this hunger. So what’s the cause of the insatiable...

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