Our Best Leaders Make It Personal

“From that point on, the power of name recognition has resonated with me,” Jeff Pinneo said, recalling a profound moment in his early career. Pinneo was a flight attendant, welcoming passengers onboard a Continental Airlines flight to Houston when a Continental vice...

Thanksgiving & Leadership

Thanksgiving is uniquely American. Sadly most Americans (those 66% that the Gallup organization reports dread Monday morning) view Thanksgiving both as an opportunity to escape the drudgery of their work as well as an opportunity to be with family. Like most, I feel...

Who Owns The Crisis?

We were “under pressure from … the president (of the United States).” General Van Antwerp emphasized the national urgency toward the re-building New Orleans after Hurricane Katrina. However, “first we had to do a lot of restoring of the public trust.” In order to...